Frequently Asked Questions
Everything you need to know about shopping at DSMNY E-SHOP.
What is your shipping policy?
We offer worldwide shipping via premium couriers. Orders are typically processed within 1-2 business days, and delivery times vary based on your location and selected shipping method.
How do I return or exchange an item?
Items can be returned within 14 days of receipt, provided they are in original, unworn condition with all tags attached. Please note that certain limited-edition releases and sale items may be final sale.
Are the products on DSMNY E-SHOP authentic?
Yes, we guarantee the authenticity of every product we sell. We work directly with designers and official distributors to ensure all items are 100% genuine.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed quickly to ensure fast delivery. Therefore, modifications or cancellations are not always possible. Please contact our customer support team immediately for assistance.
Do I have to pay international duties and taxes?
For international orders, duties and taxes are determined by your local customs authority and are the responsibility of the recipient. These fees are typically collected at the time of delivery.